Grievance Redressal Policy

At Bikri Bazaar, customer satisfaction is our highest priority. We are dedicated to resolving any concerns, complaints, or issues you may encounter while shopping with us. This Grievance Redressal Policy explains how you can lodge a complaint and ensures that your concerns are addressed in a fair, transparent, and timely manner.

1. Purpose

The purpose of this policy is to:

  • Provide a structured framework for addressing customer grievances.

  • Ensure all complaints are resolved effectively and efficiently.

  • Maintain transparency and accountability in our grievance-handling process.

  • Continuously improve our services based on customer feedback.

2. Scope

This policy applies to all customers of bikribazaar.in who wish to raise concerns related to:

  • Order processing and delivery.

  • Product quality, defects, or incorrect items received.

  • Payment issues or refunds.

  • Website functionality or user experience.

  • Any other concerns related to our services.

3. How to Raise a Grievance

If you have a concern or complaint, you can raise it through the following channels:

a. Email
Send an email to bikribazaar.in@gmail.com, clearly mentioning:

  • Your name, contact information, and order number (if applicable).

  • A brief description of the issue.

  • Any supporting documents, such as photos or receipts, if relevant.

b. WhatsApp / Call
Message or call us at +91 89015 09290
(Available Monday – Saturday, 9:30 am to 6:00 pm, excluding public holidays).

c. Contact Form
Submit your grievance through the “Contact Us” section on our website at bikribazaar.in.

4. Grievance Handling Process

Once your grievance is received, the following steps will be followed:

Step 1: Acknowledgment

  • We will acknowledge your grievance within 24 hours of receipt.

Step 2: Resolution

  • Our team will investigate and work to resolve your issue within 1–3 business days.

  • If additional time is needed due to complexity, we will inform you and share regular updates.

Step 3: Closure

  • Once resolved, we will notify you via email or phone.

  • We ensure that you are satisfied with the resolution before closing the grievance.

5. Escalation Process

If you are not satisfied with the resolution, you may escalate your complaint to our Grievance Redressal Officer (GRO):

  • Name: Pankaj

  • WhatsApp / Call: +91 8860491539

  • Name: Suraj

  • WhatsApp / Call: +91 9811186255

  • The Grievance Redressal Officer will review your case and provide a resolution within 5 business days.

6. Key Principles of Our Grievance Redressal Process

  • Fairness: All complaints are handled impartially and without bias.

  • Transparency: Clear communication is maintained throughout the grievance process.

  • Confidentiality: Customer information remains private and secure.

  • Accountability: Our team ensures timely and satisfactory resolution of complaints.

7. Feedback and Suggestions

We welcome feedback as it helps us improve our services. Please email your suggestions to bikribazaar.in@gmail.com.

8. Contact Us

For any concerns or questions regarding our Grievance Redressal Policy, reach out to us at:

At Bikri Bazaar, your trust and satisfaction are at the heart of everything we do. We thank you for choosing us and remain committed to resolving your issues promptly and effectively.